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August 15, 2001

Reminder to Update UO Account Information

Sannio (Online Community Coordinator, UO) posted the following here:

Could everyone please take a few moments and update your UO Account contact information? I'll wait while you go do that. Here's a link to the "Modify Existing Account" area of the Account Management section.
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Hm, I can see most of you haven't gone and made those updates. You're holding the rest of us up. Go at least update your e-mail address.
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Tch. Okay, let me explain the problem, then.

Once in a while people have troubles with their message board accounts, and when I say "once in a while," I really mean I get a handful of password requests and such several times per day, all from different people.

Now, the help requests that come into boardhelp@uo.com are mostly based on legitimate problems, and I have no issues with helping people out who really need help. But helping them, helping you, often requires I verify your information, and a big part of that is matching up your correct e-mails.

But the problem there is, from what I can tell, most of you *don't* update your e-mail information.

GAH! *begins pulling out what's left of his hair*

Right now it'll take a couple of days to process some of these "boardhelp@uo.com" requests, but I'm worried that, soon, that may turn into a week or more.

Please help me out here. Give me some more time to read and reply on the boards. Go update your UO Account Information here. Thanks.

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Sannio
Online Community Coordinator, UO
Origin Systems

Posted by Hazard [EiC] at August 15, 2001 1:37 AM

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