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February 3, 2001

Ultima Online: Third Dawn Beta FAQ

I read the following at UOPowergamers:

Melantus posted this on UO Discussions boards, might be of some use for those of you who ordered a CD.

Ultima Online: Third Dawn Beta FAQ

Can a Third Dawn Beta CD be used for more than one account?

Yes - if the all accounts are owned by the same person. Sharing a Third Dawn Beta CD with another person (account holder) is a violation of the End User License Agreement.

I entered my address incorrectly when ordering my CD. How can I change it before my CD is shipped?

You may change your address by contacting Dot Com, the company fulfilling our CD shipment, on or after February 1st, 2001. CDs will not be shipped until February 1st (EST). You may contact Dot Com via email at uo3dbeta@dotcomdist.com or via the toll-free customer support line at 1-866-277-7106. Please note: the email and telephone numbers are for inquiries only. You cannot order a Third Dawn beta CD by contacting Dot Com directly.

I don�t have a credit card. Can I join the UO: Third Dawn beta?

No. We accept only MasterCard, Visa, AMEX and Discovery cards for beta CD payment.

I was asked to enter my password on the order form. I thought you never asked for passwords?

While we will never contact you directly to ask for your account password, there are certain instances where we require authentication that you are an Ultima Online customer. For example, both modifying your existing account and registering for a MyUO account require that you tell us your account name and password via a secure web page. However, you should never give out your account and password information on a website that is not located at http://www.uo.com or http://www.ultima-registration.com.

For the Ultima Online: Third Dawn beta, we require this information to confirm that you are a current subscriber to Ultima Online.

How can I cancel my order?

You may cancel your order by contacting Dot Com, the company fulfilling our CD shipment, on or after February 1st, 2001. CDs will not be shipped until February 1st (EST). You may contact Dot Com via email at uo3dbeta@dotcomdist.com or via the toll-free customer support line at 1-866-277-7106. Please note: the email and telephone numbers are for inquiries only. You cannot order a Third Dawn beta CD by contacting Dot Com directly.

After submitting my order I received a message stating that the server had timed out and I didn�t receive my confirmation number. How do I know if my CD was ordered?

Because of the high volume of traffic ordering beta CDs, you may not receive a confirmation number after submitting your order. As each Ultima Online account may only order a single beta CD, you can confirm that your order was received by returning to http://www.uo3d.com/beta and submitting a second order using the same account. If your original order was accepted, you will not be able to complete a second order.

I live outside the United States, but have a United States billing address on my credit card. How can I order my CD?

The form for CD orders from outside the US will now allow you to select US, Canadian, and Mexican addresses for credit card billing.

I have multiple UO accounts. Can I order multiple beta CDs?

Yes. If you have multiple accounts, you may order CDs on a one-per-account basis.

I was a member of the Ultima Online: Third Dawn Alpha test. Will my CD work for the beta test? Can I continue to test?

Yes. Both the Alpha CDs and the Beta CDs will patch to the final Ultima Online: Third Dawn release. If you participated in the alpha test phase, you are quite welcome to participate in the beta test phase.

My friend managed to order a CD after you announced the group was full? How is that so?

When each beta ordering group reaches 10,000 CD orders, we stop accepting any new orders for that group. However, we didn�t want anyone in the middle of the process to lose out on ordering their CD. Thus any users who are in the midst of the order process are allowed to complete their orders once a group is full.

My confirmation number started with (insert high number here). That�s over 10,000 - does it mean I didn�t get into the beta test?

If you received a confirmation number for your order, your order of a beta CD was completed. The confirmation numbers have no relation to the number of CDs in a beta group.

Melantus
Online Community Coordinator
Ultima Online
Melantus@uo.com

Posted by Keith at February 3, 2001 2:25 PM

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