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January 27, 2001

OSI Clarifies Account Info Policy

Hellrazor sent us the following new item:

OSI Clarifies Account Info Policy

Recently there have been rumors that anyone with the product ID code of a UO account could have the account information changed. Obviously, this wouldn't bode well for people who were given or sold someone else's account before OSI instituted the Account Transfer Program. I emailed OSI about this, and they gave me this clarification:

Here in UO account support, we only release information pertaining to an account if the player can verify the account with the last 8 digits of the credit card number. If there is no credit card on the account, then we use the registration code to verify the account. At that time, the player must also verify the address, phone number, and email address on the account. We use these means for the protection of the account. At times, we use the registration code to look up an account if the customer has forgotten the user name and password. But once we pull up the account with that code, the player still must verify additional information.


I hope this sets some worries to rest. I'd also like to applaud OSI and EA customer support for the fast response, I received this personal and detailed answer less than 48 hours after I emailed the inquiry. Well met!


Posted by Nobody at January 27, 2001 12:11 AM

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